Terms of Service

These Terms of Service ("Terms") govern your use of AwardFly (hello@awardfly.us) and any purchase of travel services through our website. By using our site or submitting a booking request, you agree to these Terms.

1. Who we are

AwardFly is an independent travel service. We are not an airline and do not operate flights. We help customers find and book premium flight opportunities and handle the booking process on their behalf.

2. Deals and availability

All deals, prices, and travel dates shown on our website are subject to availability at the time of booking. Premium cabin space changes frequently. A listed price does not guarantee a seat until we confirm your booking in writing.

We make reasonable efforts to keep deal information accurate and note when data was last verified. Errors may occur; we reserve the right to correct pricing or withdraw a deal before confirmation.

3. Booking and payment

When you complete checkout, you authorize payment for the listed USD amount. Our team will then attempt to secure your itinerary. If we cannot confirm your seat at the quoted price, we will contact you and offer a full refund or an alternative — your choice.

Payments are processed securely through Stripe. AwardFly does not store full card details on our servers.

4. Pricing

Prices are displayed in US dollars (USD) unless stated otherwise. Listed prices are intended to be all-in for the service quoted; any mandatory carrier-imposed fees not included will be disclosed before final confirmation.

Retail comparison figures (e.g. "typical retail") are estimates for reference only and may vary by date, fare rules, and market conditions.

5. Your responsibilities

You must provide accurate passenger information (legal name, date of birth, nationality, contact details) matching your passport or government ID. You are responsible for valid travel documents, visas, and compliance with airline and government requirements.

6. Cancellations and changes

Cancel free of charge within 24 hours of booking. After 24 hours, cancellations are subject to a fee of $300.00 per passenger. Airline fare rules also apply once a ticket is issued. Change and cancellation policies depend on the carrier and fare type. See our Refund Policy for payment-related terms before ticket issuance.

7. Limitation of liability

To the fullest extent permitted by law, AwardFly is not liable for airline schedule changes, cancellations, denied boarding, or events outside our control. Our liability for any claim related to our service is limited to the amount you paid for the affected booking.

8. Contact

Questions about these Terms: hello@awardfly.us. You can email or text us anytime, 24/7. We typically reply within a few hours during business hours (Mon–Fri, 9am–6pm Eastern Time). Messages sent outside those hours are answered on the next business day and may take a little longer.