Refund Policy

We want you to book with confidence. This policy explains when refunds apply for purchases made through AwardFly.

Free 24-hour cancellation

Cancel any booking free of charge within 24 hours of purchase for a full refund — no questions asked.

Before your ticket is issued

If you pay through our checkout and we cannot confirm your seat at the quoted price and travel date, you will receive a full refund to your original payment method. We will notify you by email, usually within 24–48 business hours.

If we offer an alternative itinerary at a different price, you may accept it or request a full refund — no pressure.

After your ticket is issued

Every booking includes free cancellation within 24 hours of purchase. If you cancel after the 24-hour window, a cancellation fee of $300.00 per passenger applies, in addition to any airline fare rules. Refunds and changes also follow the airline's fare rules. Some tickets are non-refundable; others allow changes with a fee. We will communicate the applicable rules before final issuance when possible.

Duplicate charges

If you were charged twice by mistake, contact us at hello@awardfly.us with your receipt. We will investigate and refund any erroneous charge promptly.

Cancellations you initiate

Cancel free of charge within 24 hours of booking. After 24 hours, cancellations are subject to a fee of $300.00 per passenger. If you change your mind before we begin processing your booking, email us as soon as possible. If work has not started and no ticket was issued, we will refund your payment in full.

How refunds are processed

Refunds are returned via Stripe to your original payment method. Timing depends on your bank or card issuer — typically 5–10 business days after we approve the refund.

Contact

Refund questions: hello@awardfly.us. Include your name, travel date, and route so we can help faster.