Help center
FAQ
Quick answers about booking, pricing, and how AwardFly works.
What is AwardFly?+
A travel service that helps you find and book premium flight deals — Business Class and First Class — with real human support.
Are you an airline?+
No. We are an independent travel service. We do not operate flights.
How do I purchase?+
Choose a travel date on any deal, fill in your passenger details, and pay securely via Stripe. Our team confirms seat availability and emails your ticket details within the next hour. If we cannot book at the quoted price, you receive a full refund.
Are prices in US dollars?+
Yes. Every deal shows an all-in USD price. Retail comparisons are estimates for context — your quoted price is what you pay at checkout (subject to seat confirmation).
What if my seat isn't available?+
If we cannot confirm your itinerary at the quoted price after payment, we contact you and issue a full refund. See our Refund Policy for details.
What is the cancellation fee?+
Cancel free of charge within 24 hours of booking. After 24 hours, cancellations are subject to a fee of $300.00 per passenger. See our Refund Policy for full details.
Are deals guaranteed?+
No. Premium award space changes constantly. All offers are subject to confirmation at the time of booking.
I don't see my route — can you still help?+
Yes. Submit a custom request with your origin, destination, and dates. We'll send a USD quote within 12 hours if we can find availability.
How do I reach you?+
Email hello@awardfly.us or text us on WhatsApp at +55 44 99702-5000. You can email or text us anytime, 24/7. We typically reply within a few hours during business hours (Mon–Fri, 9am–6pm Eastern Time). Messages sent outside those hours are answered on the next business day and may take a little longer.