Help center
FAQ
The questions people actually ask before sending money.
How are your fares so much lower than the airline's?+
We book with our own airline miles and partner award inventory. The airline still issues a real ticket in your name — you just aren't paying the published cash fare. That's why the price looks like economy and the seat is Business or First.
Is this a real ticket?+
Yes. Issued by the airline, in your name, with a confirmation number you can look up on the airline's own site before you pay. If it isn't there, you owe nothing.
Why should I trust you with $1,800?+
Because you don't send the money first. We issue the ticket, you verify it on the airline's site, then you pay. If anything happens to the reservation before departure, we rebook you at our cost or buy the ticket back — your choice.
Who are you?+
AwardFly is an independent travel service — not an airline and not a traditional agency. Real people book the ticket for you. Read the About page if you want the longer version.
Will I earn miles or status?+
No. These tickets do not earn frequent flyer miles or elite status credit.
What if my flight is cancelled or rescheduled?+
Changes go through us, not the airline's app. Email hello@awardfly.us or text +55 44 99702-5000 and we rebook you. If we can't put you on a comparable flight, we refund you in full.
Can I change or cancel?+
Cancel free of charge within 24 hours of booking. After 24 hours, cancellations are subject to a fee of $300.00 per passenger. After that window, changes and cancellations are handled by our team — not through the airline's website. See our Refund Policy for full details.
What if my seat isn't available?+
Premium award space moves, so we confirm the seat with the airline before you pay. If we cannot issue the ticket at the quoted price, you pay nothing. See our Refund Policy for details.
How do I purchase?+
Tell us the route and dates, or pick a published deal. We search, issue the ticket in your name, and send you the confirmation. You look it up on the airline's site, then pay. Custom quotes come back within 12 hours.
Are prices in US dollars?+
Yes. Every deal shows an all-in USD price — taxes and fees included. Retail comparisons are estimates for context. The price you see is the price you pay.
I don't see my route — can you still help?+
Yes. Send origin, destination, and rough dates. We'll come back with a USD quote within 12 hours if we can find space.
How do I reach you?+
Email hello@awardfly.us or text us on WhatsApp at +55 44 99702-5000. You can email or text us anytime, 24/7. We typically reply within a few hours during business hours (Mon–Fri, 9am–6pm Eastern Time). Messages sent outside those hours are answered on the next business day and may take a little longer.